Where do we ship from?
All orders are dispatched from the Pleasure Treasures HQ located in Sydney, Australia.
Will my parcel be discrete?
Yes - of course! We value your privacy. All orders are posted in black Hero Packaging compostable mailers.
What will show up on my credit card/PayPal statement?
You can expect to see ‘Asti Maree’ on your bank statement.
Will I be charged a customs tax?
Please note that Import duty and taxes may be payable on your order depending on the trade agreements your country has or has not with Australia.
Please familiarise yourself with your countries regulations as payment of these duties may be necessary to release your order. We are unable to quote this amount as every country is different.
Asti Maree LTD PTY is not responsible for any import charges, duties, or taxes for international sales. In some cases, packages can be delayed due to matters outside of our control.
If your local customs ask for an invoice, then your order confirmation is your invoice. Please contact us if you require any further information.
How long will my parcel take to arrive?
All our orders are shipped within the first 1-2 days of receiving the order.
For domestic deliveries please refer to the below:
Standard within Australia: Allow 3-5 business days for delivery once dispatched.
For updates within Australia Post, please check: https://auspost.com.au/mypost/track/#/search
For international orders we send parcels via Sendle.
Sendle: transit time can be anywhere between 7 to 14 business days from the moment the order has been dispatched. Please note that COVID has impacted these shipping times.
For updates with Sendle, please check:
What happens if my product is lost or stolen?
On the very rare occasion, parcels may get lost or stolen. In these situations we lodge an investigation with Australia Post/Sendle to put in an insurance claim, which can take some time. If you have tracked your parcel and it outlines being ‘delivered’, but is missing from your door step or letter box, please contact your local post office facility as it may still be at the PO box, in transit or being re-delivered. Please email us so we can rectify this situation.
Do we accept returns of faulty products?
If the product is arrives damaged, the customer must email firstname.lastname@example.org within 14 days of receiving the product and send us a photograph identifying the imperfection. In this is the case, the customer will either be sent a replacement or issued a refund.